Quick Questions & Answers
- Free Shipping: Enjoy free delivery on all orders over R850 nationwide (RSA).
- Standard Shipping: A flat rate of R89 applies to orders under R850.
- Fast & Reliable Delivery:
- Western Cape: Typically overnight.
- Gauteng & Rest of SA: Usually 3 days.
- Tracked Delivery: Your order is fully tracked from collection to drop-off for complete peace of mind.
- Tracking Details: A tracking number is sent to you as soon as your order is dispatched.
If you decide you’d like to return your shipment and there is no specific problem with the products you recived, you can return any unopened packs within 30 days of purchase for a refund. We will send you a return mail prepaid label, and instructions for collection.
Unfortunately, we cannot accept returns for opened packs. If you return an opened pack, we will not be able to refund this and it will not be returned to you.
If you have a specific problem with your product, and you want to return for a refund, please contact customer support at support@theproteinfactory.co so we can figure out how best to solve this problem for you.
To return unopened packs, please contact us at support@theproteinfactory.co for a Reference Return Number which will need to be affixed to the box along with the prepaid return sticker, and sent back to:
Protein Factory
Unit 5 Waterstone
61 Capricorn Drive
Capricorn Park
Muizenberg
Cape Town
7945
You will receive a refund for the returned packs within 14 days.
This Policy does not apply to clearance products.
Apple & Google Pay, Credit/debit cards (Visa, Mastercard, and others), Instant EFT, QR code payments (Zapper, SnapScan), Mobicred, PayJustNow, Stitch Buy Now Pay Later and more.
If you change your mind, you can return any unopened packs within 30 days of purchase for a refund. We will send you a return mail prepaid label, and instructions for collection.
Unfortunately, we cannot accept returns for opened packs. If you return an opened pack, we will not be able to refund this and it will not be returned to you.
If you wish to return unopened packs, please contact us at support@theproteinfactory.co for a Reference Return Number which will need to be affixed to the box along with the prepaid return sticker, and sent back to:
Protein Factory
Unit 5 Waterstone
61 Capricorn Drive
Capricorn Park
Muizenberg
Cape Town
7945
You will receive a refund for the returned packs within 14 days.
This Policy does not apply to clearance products.